Need help with an order or have a question about one of our products? We're happy to help.
For store/ job related questions, please email The Alley Manager
Please do not contact the store for questions regarding your web orders. Our brick and mortar store is a separate division, and will not be able to assist you.
The Alley Chicago's Product Satisfaction Guarantee:
Regular, sale and clearance prices for products on thealleychicago.com may vary from The Alley stores. We do not match the price of our online merchandise with the prices offered by The Alley stores or any other company, and The Alley stores do not match the price of our online merchandise.
Our website accesses both our wholesale warehouse and brick and mortar store’s inventory. We also have some items that are shipped directly by the designer or manufacturer. We are unable to access our inventory count in “real time”, so some items may be backordered or delayed. If for some reason we are sold out of an item, or an item is backordered at the time of your order, we will contact you as soon as feasibly possible. Please note: If you do not provide any contact information, we will automatically backorder your purchase. If the item is not available to be shipped within 10 business days, we will refund your purchase in full.
Please take note that we are not responsible for the way colors of our products appear on your computer!
We ship using USPS first class mail depending on the location of the recipient. Orders within the Continental USA, usually ship within 7-10 business days after your payment has cleared. We are not liable for the delays caused by the USPS, so please be aware that there may be times that your order may delayed due to the holidays. Some orders may be shipped USPS priority mail, or UPS depending on the item. International shipments, packages shipped to Military Addresses, and shipments to Alaska, Hawaii and overseas may take 3-4 weeks after you payment has cleared to arrive, depending on their destination.
Unfortunately, we are currently not shipping outside of the US. If you would like to make a purchase from our site please contact us and we may be able to come to work out a way to make it possible. We are sorry for any inconvenience this may have caused you.